Terms and Conditions

Last updated: September 2026

1. About these terms

These terms apply to all services provided by Drenched Exterior Cleaning ("we", "us", "our") to customers ("you"). By requesting a service or accepting a quote, you agree to these terms.

2. Quotes and pricing

All quotes provided - whether via our website estimate tool, by phone, or in person - are guideline prices based on the information you supply. Final pricing is confirmed on site before work begins. We will not carry out work at a different price to the agreed quote without your prior approval.

Prices for regular window cleaning are per visit and are reviewed periodically. We will give you at least four weeks' notice of any price change.

3. Scheduling

Regular window cleaning is carried out on agreed cycles (typically every 4, 6, or 8 weeks). We aim to maintain your agreed schedule but reserve the right to reschedule visits in cases of severe weather, equipment failure, or circumstances outside our control. We will notify you as soon as reasonably practicable.

4. Access and safety

You are responsible for ensuring we have safe, unobstructed access to all areas to be cleaned. This includes unlocked side gates, clear paths, and any relevant permissions from landlords or management companies. If access is not available on arrival, we reserve the right to charge a call-out fee.

We will not carry out work that we reasonably consider to be unsafe.

5. Satisfaction guarantee

We take pride in our work. If you are not satisfied with the standard of cleaning, please contact us within 48 hours of the visit and we will return to remedy any issues free of charge, provided the concern is reasonably within the scope of the service carried out.

6. Payment

Payment is due on completion of work unless agreed otherwise in writing. We accept bank transfer and cash. For regular customers, invoices are issued after each visit and are payable within 14 days.

Overdue invoices may be subject to a late payment charge of 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

7. Cancellations

If you need to cancel or reschedule a one-off job, please give us at least 48 hours' notice. Cancellations with less than 48 hours' notice may incur a fee of up to 50% of the quoted price to cover travel and preparation costs.

For regular scheduled visits, you may pause or cancel your schedule at any time with 14 days' written notice.

8. Insurance and liability

We are fully insured with public liability insurance. In the unlikely event of damage caused directly by our work, please notify us within 48 hours with photographic evidence. We will not accept liability for pre-existing damage or damage caused by inadequate access, fragile items not disclosed to us, or circumstances outside our control.

Our liability is limited to the value of the service carried out.

9. Governing law

These terms are governed by the laws of England and Wales.

10. Contact

For any questions about these terms, contact us at info@drenchedexteriors.co.uk or call 07902 192766.